Refund policy

Returns, Refunds & Warranty

We want you to love what you bought from La Livia. If something is not right, this page explains exactly what happens, what we cover, and what we need from you.

Please read the sections that apply to you. If you are shopping from the European Union, section 3 gives you additional statutory rights that always take priority over anything else on this page.

1. The 30-Day Home Trial

You have 30 days from the date your order is marked as delivered to decide whether your La Livia is right for you.

Unlike most cookware brands, we do not require the item to be unused. We expect you to cook with it, or drink from it — that is the only way to know. What happens next depends on the condition it comes back in, and we are transparent about that up front:

Condition when it reaches us	What you receive
Unused, in original packaging with all inserts	Full refund to your original payment method
Used but clean and undamaged	Full-value store credit, or an exchange for any other product — your choice
Used, and you prefer cash back instead of credit	Refund minus a 20% restocking fee
Damaged by misuse, overheating, impact, or missing significant parts	We will contact you with a partial refund offer, or return the item to you at your cost

We choose store credit as the default for used items because a used pan or bottle cannot be sold to another customer. The credit is for the full amount you paid, never less, and it never expires.

Cosmetic changes are not damage. Slight discolouration, rainbow tinting, or a dulling of the finish from cooking heat are normal in titanium and stainless cookware. Darkening and patina are normal in copper. Neither affects your refund.

2. How to start a return

You must contact us before sending anything back. This is not a formality — it is how we make sure your return reaches the right warehouse and gets processed instead of lost.

Email info@budigital.org with your order number and a short note on why the item is going back.
We will reply within 2 business days with a Return Authorization number and the correct return address.
Ship the item within 14 days of receiving your authorization.
Write the Return Authorization number clearly on the outside of the parcel.

A few things we need you to know:

Parcels sent without a Return Authorization may be refused or held, and we cannot guarantee a refund on them.
Please use a trackable service. We are not able to refund returns that never arrive and cannot be traced.
Return shipping is paid by you, except when the item is defective, damaged in transit, or we sent the wrong thing — in those cases we cover it, and we will tell you how.
The original shipping cost you paid at checkout, if any, is not refunded on a change-of-mind return. It is refunded in full when the item was defective or incorrect.

3. If you are in the European Union

In addition to everything above, EU consumer law gives you rights we cannot reduce, and they apply automatically.

Right of withdrawal — 14 days. You may withdraw from your purchase within 14 days of receiving it, for any reason, without giving one. You do not need our permission to exercise this right. Notify us at info@budigital.org, or use the model withdrawal form at the end of this page.

If you withdraw under this right:

You receive a refund in money to your original payment method, not store credit, within 14 days of us receiving the goods back or of you providing proof you sent them.
We refund the standard outbound delivery cost as well. If you chose an express option, we refund the standard rate.
You bear the direct cost of returning the goods.
You may inspect and handle the goods as you would in a shop. If you use them beyond that, we may deduct an amount reflecting the reduced value, in line with Article 14(2) of Directive 2011/83/EU.

Legal guarantee of conformity — 2 years. Separately from our warranty, you have a two-year statutory guarantee against goods that do not conform to the contract. This costs you nothing and is not affected by our warranty terms.

Our 30-day Home Trial runs alongside these rights and is more generous in duration. Where the two differ, you may choose whichever is better for you.

4. Damaged, defective, or incorrect on arrival

Please tell us within 7 days of delivery if your order arrives damaged, faulty, or is not what you ordered. Email info@budigital.org with:

your order number
clear photos of the item and of the outer packaging
a short description of the problem

The photos matter because they are how we claim against the carrier or the manufacturer. Without them we may not be able to resolve it as quickly.

When the fault is ours, we cover everything: return shipping, a replacement or a full refund at your choice, and no restocking fee.

Reporting after 7 days does not void your rights — your statutory rights and our warranty still apply — but it does make transit damage harder for us to prove, so please do not wait.

5. Lifetime Warranty

Every La Livia pan and copper bottle carries a lifetime warranty against manufacturing defects in materials and workmanship, for as long as you own it. If an item fails because of how it was made, we will repair it, replace it, or refund it, at our option, at no cost to you.

What is covered on cookware: warping under normal cooking conditions, handle separation or loosening not caused by impact, delamination or separation of the base, defects in welds or rivets, and material flaws present at manufacture.

What is covered on copper bottles: seam failure, defects in the lid thread or seal, and material flaws present at manufacture.

What is not covered:

normal wear, scratching, staining, and loss of shine from use
discolouration, rainbow tinting, or heat marks from cooking
patina, darkening or oxidation on copper, which is the natural behaviour of the metal
damage from overheating, dry heating, or heating an empty pan
damage from thermal shock, such as plunging a hot pan into cold water
dents, dings, or warping from dropping or impact
damage from dishwashers, oven cleaners, bleach, steel wool, or abrasive cleaners
damage from use in commercial or professional kitchens
damage from modification or repair by anyone other than us
utensils, cutting boards, and accessories, which are covered by a 2-year warranty on manufacturing defects rather than a lifetime one

To make a warranty claim, email info@budigital.org with your order number, photos of the issue, and a description of how the item is used and cared for. Proof of purchase from La Livia or an authorised seller is required.

The warranty covers the original purchaser and is not transferable. It does not apply to items bought second-hand or from unauthorised resellers. If the same model is no longer available, we will replace it with the closest current equivalent or refund the purchase price.

6. Bundles, sets, and free gifts

Our bundles and multi-item sets are priced as a unit, so returning part of one changes what the rest costs.

Returning part of a bundle. You may return individual items from a bundle. When you do, the items you keep are re-priced at their normal individual price, and your refund is the difference between what you paid and that re-priced total. If the re-priced total is higher than what you paid, there is nothing further to pay — we simply do not issue a refund on that item. Returning the whole bundle always gives you a full refund under section 1.

Example: you buy a three-pan set for $187 and return one pan. The two you keep are priced at $168 individually, so your refund is $19.

Free gifts. When an order included a free item, please send the gift back with the returned products. If you keep it, we deduct its individual list price from your refund. If you are returning only part of a bundle and still qualify for the gift, you keep it with nothing deducted.

Discounted and promotional items are returnable. Almost everything we sell is priced below its regular price, and we do not think that should cost you your right to return it. There are no final-sale exclusions in this policy.

7. Cancellations, wrong addresses, and refused parcels

Before dispatch. Email us as soon as possible and we will cancel and refund in full. Orders are dispatched within 48 hours, so please write quickly. Once a parcel has left the warehouse we cannot recall it, and it becomes a return under section 1.

Wrong address. Please check your address at checkout. If a parcel is undeliverable because the address was incorrect or incomplete, we will refund the item once it comes back to us, less the original outbound shipping cost. If it is not returned to us by the carrier, we cannot refund it.

Refused delivery. A parcel refused at the door and returned to us is treated as a change-of-mind return, and the original shipping cost is not refunded.

Duties and taxes. Any import duties or taxes you paid are set by your country, not by us, and we cannot refund them. You may be able to reclaim them directly from your customs authority.

8. Refund timing

Once your return arrives, we inspect it and email you the outcome within 3 business days.

Approved refunds are issued to your original payment method. Your bank or card issuer then takes 5 to 10 business days to show it on your statement — that part is outside our control. For EU withdrawals under section 3, the full refund is completed within 14 days.

Store credit is issued immediately on approval and can be used the same day.

9. Before you open a dispute, talk to us

If something has gone wrong, please email info@budigital.org first. We answer within 2 business days and we would much rather fix the problem than argue about it with a bank.

If you do open a chargeback or payment dispute, we will provide your payment provider with proof of delivery, our correspondence with you, and this policy. Opening a dispute does not remove any of your rights under this policy or under law — we simply resolve things faster and better when we hear from you directly.

We reserve the right to decline future orders where we identify a pattern of fraudulent or abusive claims.

10. Who we are

BUDIGITAL USA LLC (La Livia)
75 East, Sheridan, WY 82801
United States
Email: info@budigital.org
Phone: +1 786 328 6574

This policy is governed by the law of the State of Wyoming, without limiting the mandatory consumer rights you have in your country of residence.